Last updated: June 2026

Who We Are

Pedro C., trading as Rush Rush Boxes London (referred to as “Rush Rush Boxes London”, “we”, “us”, or “our”), is the data controller responsible for your personal data. Our registered business address is 60 Gossamer Gardens, London, E2 9FN.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

DPO: Pedro C.
Email: pedro@rushrushboxeslondon.co.uk
Address: 60 Gossamer Gardens, London, E2 9FN

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from 

www.rushrushboxeslondon.co.uk

 (the “Site”). We are committed to handling your data securely, transparently, and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal Data We Collect

We may collect two categories of personal data:

Order Information — collected when you make or attempt to make a purchase:

• Full name
• Billing and shipping address
• Email address
• Phone number

Device Information — may be collected automatically when you visit the Site:

• IP address
• Web browser type and version
• Time zone and location data
• Referring/exit pages and search terms
• Pages and products viewed
• Date and time stamps

We may collect Device Information using the following technologies:

• Cookies — small data files placed on your device, often containing an anonymous unique identifier. For more information on cookies and how to disable them, visit 
• allaboutcookies.org
• Log files — track actions on the Site and collect data such as IP address, browser type, and internet service provider.
• Web beacons, tags, and pixels — electronic files used to record how you browse the Site.

You may adjust your cookie preferences at any time using our cookie settings or your browser controls. Non-essential cookies are only placed with your explicit consent.

How We Use Your Personal Data

We may use your Order Information to:

• Fulfil and manage orders placed through the Site, including processing payments, arranging delivery, and issuing invoices or order confirmations
• Communicate with you about your order or account
• Screen orders for potential risk or fraud
• Send you marketing communications about our products and services, where you have opted in to receive marketing communications

We may use your Device Information to:

• Identify and prevent fraudulent activity (in particular, via IP address monitoring)
• Analyse how customers use and interact with the website
• Improve and optimise our website and marketing campaigns, including Google Analytics

We do not use your personal data for solely automated decision-making or profiling that produces legal or similarly significant effects on you. If this practice changes, we will update this policy and notify you accordingly.

Lawful Basis for Processing

Under UK GDPR, we must have a valid legal basis for each processing activity. Our lawful bases are:

• Performance of a contract — processing your Order Information to fulfil purchases, arrange delivery, and manage your customer account
• Legal obligation — retaining financial and transactional records as required by HMRC and applicable tax law
• Legitimate interests — processing Device Information to improve our Site, prevent fraud, and optimise our logistics and marketing operations, provided these interests do not override your fundamental privacy rights
• Consent — sending marketing communications and placing non-essential cookies, where you have given us explicit marketing communications opt-in consent

Sharing Your Personal Data

We may share your personal data only where necessary and with trusted third-party service providers who assist us in running our business. These may include:

• Payment processors — such as Revolut, Lopay, Wise, and SumUp, to securely handle transactions
• Email and automation platforms — such as Google Gmail, and / or Hostinger webmail to manage internal workflows and customer communications
• Analytics providers — such as Google Analytics, to help us understand how customers use the Site. You can learn more about Google’s data practices here and opt out of Google Analytics here.
• Advertising platforms — such as Google Ads, to run targeted marketing campaigns

We may also disclose your personal data where required to comply with applicable laws or regulations, or in response to a lawful request from a public authority (e.g. a court order or regulatory investigation).

International Data Transfers

Some of our third-party service providers may process or store your data outside of the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place in accordance with UK GDPR, including:

• UK-approved Standard Contractual Clauses (SCCs)
• Transfers only to countries or organisations with an adequate level of data protection as recognised under UK law

We will never transfer your data internationally without ensuring these protections are in place.

How Long We Keep Your Data

We may retain your personal data only for as long as necessary for the purposes for which it was collected:

• Order and financial records — retained for a minimum of seven (7) years, as required by HMRC for tax and accounting compliance
• Marketing data and contact preferences — retained until you withdraw your consent or opt out
• Device and analytics data — retained for a reasonable period necessary to optimise the website

Once the relevant retention period has passed, your personal data will be securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of any inaccurate or incomplete data
• Right to erasure — request deletion of your personal data (“right to be forgotten”), where applicable
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — request that your data be transferred to you or a third party in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests, including profiling and direct marketing
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without penalty, by contacting us at the details below

To exercise any of these rights, please contact us via:
Email: pedro@rushrushboxeslondon.co.uk
Post: 60 Gossamer Gardens, London, E2 9FN

We will respond to all verified requests within one calendar month, as required by UK GDPR. This period may be extended by a further two months for complex or multiple requests, in which case we will notify you.

Right to Complain

If you believe your data has been mishandled or that we have not complied with UK data protection law, you have the right to lodge a complaint with the UK’s data protection supervisory authority:

Information Commissioner’s Office (ICO)
Website: 

www.ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please reach out to us first.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

For any questions, concerns, or to exercise your data rights:

DPO: Pedro C.
Email: pedro@rushrushboxeslondon.co.uk
Address: 60 Gossamer Gardens, London, E2 9FN

General Terms & Conditions 

These are our terms and conditions for the use of our website www.rushrushboxeslondon.co.uk and the purchase of products through the website, once available.

If you have any queries about these terms, please contact us using the email address for general enquiries – your email will be prioritised.

The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that,  Pedro C trading as Rush Rush Boxes London, hereafter Rush Rush Boxes London, may at any time make changes to or remove part of this website without any liability to customers for such changes. Rush Rush Boxes London reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.

A contract will only come into existence between you, the customer, and Rush Rush Boxes London, once your order has been processed and dispatched.

When you as a customer place an order via this website, when this functionality becomes available, you warrant by placing the order that:

You are not a minor or otherwise legally incapable of entering into a binding contract.

The personal details which you give us on order placement are fully complete and accurate.

You are not using a false name or the name of any other person or body which you are not authorised to use.

Placement of an order

When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.

Cancelling an order

As a customer, you are free to cancel an order within 14 days and will be refunded the amount of your order to the account / card the order originally was paid from.

Acceptance of an order

When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content and prices.

Returns Policy

At Rush Rush Boxes London, we gladly accept returns within 14 days of you receiving your order. To be eligible for a refund, products must remain completely unused, unwashed, unaltered, and in their original packaging. For our packaging supplies, this means boxes must remain flat-packed and rolls of tape or wrap must not be unrolled or tampered with.

To initiate a return or an exchange, you must first contact us by emailing pedro@rushrushboxeslondon.co.uk with your order details. If you are reporting faulty or damaged packaging supplies, we kindly ask that you attach clear photographs of the issue to this initial email to help us resolve the matter swiftly.

Once your return is authorised, you have two options for handing the items back. You may post the items back to our store unit at 60 Gossamer Gardens, Hackney, London, E2 9FN. If you choose this route, we strongly recommend using a tracked postal service, as we cannot be held responsible for returned items that are lost in transit. Alternatively, local customers can drop off their returns or exchange incorrect box sizes directly in person at our Gossamer Gardens unit. This in-person service is strictly by appointment only, and we will schedule a mutually convenient date and time to meet at the store when you contact us.

Please note that customers are responsible for covering the return postage costs, unless the purchased items arrived faulty or damaged. Free-of-charge packaging supplies are not eligible for returns. Furthermore, for postal returns, we do not offer direct exchanges. You will need to return the unwanted goods for a refund and place a new order online.

After we receive and inspect your returned items, we will process your refund within 14 days. If you are returning your entire order, we will also refund the standard original delivery cost. The refund will be issued to your original payment method. Please be aware that it may take a few additional working days for the funds to clear and appear in your bank account.

Your statutory rights are fully protected. When you purchase from us as a consumer, nothing on this website shall affect your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Liability

We try to have the information on our website as accurate as possible but we make no warranties, whether express or implied, regarding its absolute accuracy with regards to materials and sizes. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.

Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.

Severance

If any provision of these terms and conditions is found to be void, unlawful, or unenforceable for any reason, that provision shall be deemed severed from the remaining terms and conditions, which shall continue to be valid and enforceable.

Cookies Policy

This policy was last updated on 09/06/2024.

When you visit or interact with our sites, we, Pedro C, trading as Rush Rush Boxes London, from now on Rush Rush Boxes London, or our authorised service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, and safer experience and for advertising purposes.

This page is designed to help you understand more about these technologies and our use of them on our sites. Below is a summary of a few key things you should know about our use of such technologies.

What are cookies, web beacons, and similar technologies?

Like most sites, we use technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a “device”) that allow us to record certain pieces of information whenever you visit or interact with our sites, services, applications, messaging, and tools.

The specific names and types of the cookies, web beacons, and other similar technologies we use may change from time to time. In order to help you better understand this Policy and our use of such technologies we have provided the following limited terminology and definitions:

Cookies

Small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognise a particular device or browser.

There are several types of cookies:

Session cookies expire at the end of your browser session and allow us to link your actions during that browser session.

Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.

First-party cookies are set by the site you are visiting.

Third-party cookies are set by a third-party site separate from the site you are visiting.

Cookies can be disabled or removed by tools that are available in most commercial browsers. The preferences for each browser you use will need to be set separately and different browsers offer different functionality and options.

Web beacons

Small graphic images (also known as “pixel tags” or “clear GIFs”) that may be included on our sites, services, applications, messaging, and tools, that typically work in conjunction with cookies to identify our users and user behaviour.

Other Similar technologies

Technologies that store information in your browser or device utilising local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate across all your browsers, and in some instances may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our sites.

We may use the terms “cookies” or “similar technologies” interchangeably in our policies to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above.

Cookies used on this website

This website uses performance cookies. For more information on the performance cookies used on this website, please refer below.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

About this policy

We may amend the Cookie policy from time to time, in whole or in part, at our discretion. The latest version of this document will always be available at our website and will take effect on the date that it is updated.

Updating your preference

You can customise your choice with respect to cookies (except required cookies) by clicking on the “Cookie Settings” button.

Cookie Settings

If you have queries, please contact Rush Rush Boxes London through email: pedro@rushrushboxeslondon.co.uk